Pei Wei -- glazed over counter person who doesn't really get it

I've previously blogged about Pei Wei and my ability to get a GF meal there. However, on more than one occasion I've found that when the words "gluten-free" come out of my mouth, the counter person's ears hear nothing else. There is nothing on the Pei Wei gluten-free menu other than edamame that is vegetarian. From talking with managers, I know I can get vegetables prepared in water rather than broth and plain rice and have a safe meal. It's important to tell the counter person that I require a gluten free dining experience so that they take my nitpicky order seriously. What has happened on a couple of occasions is the person taking my order hears gluten free, then tries to modify a selection on their GF menu, rather than just putting in my order for water-steamed/sauteed broccoli and peppers with plain brown rice and telling the kitchen to keep it GF. I get overcharged, and on our most recent experience, my partner made it all the way home on a dark and stormy evening (no lie) only to discover that I had a chicken dish with broccoli and red peppers. Fortunately I had red lentil stew leftovers I could eat instead, but still, it was a disappointment. Jenn called and talked to a manager, got a credit on our credit card for the chicken dish, and some sort of in-store credit for the next visit. Jenn said that the manager concurred with our conclusion that the counter person stopped listening at "gluten-free." Hopefully they'll discuss it at their next staff meeting.